Microsoft keeps the service running, but your business still needs clear decisions around retention, accidental deletion, user mistakes, ransomware exposure, legal requests, and recovery testing. Trox Tech helps turn those decisions into a backup and recovery plan.
The right backup plan depends on how your team uses mailboxes, SharePoint sites, OneDrive, and Teams. We review the tenant, identify gaps between Microsoft retention and business expectations, and help configure recoverability alongside Cloud Migration & Implementation and ongoing Office 365 & Azure Optimization.
Microsoft 365 backup and recovery process
Review mailboxes, shared mailboxes, Teams, SharePoint sites, OneDrive usage, and recovery concerns.
Clarify retention expectations, restore approval, priority data, and common recovery scenarios.
Implement the backup approach and document what is covered, what is excluded, and how recovery is requested.
Run restore checks and revisit coverage as users, sites, policies, and business requirements change.
Microsoft 365 data that needs a recovery plan
Exchange Online
Email recovery needs to account for users, shared mailboxes, deleted items, and business records.
- User and shared mailbox coverage
- Email, attachment, calendar, and contact restore planning
- Retention review for business and legal needs
- Recovery request and approval workflow
- Validation after mailbox changes or migrations
SharePoint and OneDrive
File recovery depends on structure, permissions, version history, and how teams actually collaborate.
- SharePoint site and library coverage
- OneDrive protection for active users
- File, folder, and site restore planning
- Permission-aware recovery checks
- Review after major file reorganizations
Microsoft Teams
Teams data touches chats, channels, files, tabs, and SharePoint-backed content.
- Teams, channel, and file recovery considerations
- Review of where Teams content is actually stored
- Recovery planning for deleted or reorganized teams
- User guidance around what can and cannot be restored
- Coordination with retention and governance settings
Compliance and ownership
Backup only works well when the business knows who owns retention and restore decisions.
- Data retention decision review
- Restore authorization process
- Backup status reporting
- Periodic recovery testing
- Coordination with risk and compliance planning
Questions You Might Be Asking
Microsoft retention and recycle-bin features are useful, but they may not match the recovery window, restore process, or business expectations you need. A separate backup plan gives the business clearer control over recovery scenarios.
Frequency depends on how quickly data changes and how much loss the business can tolerate. We review the workloads, usage patterns, and priority data before recommending a schedule.
Restore time depends on the workload, amount of data, backup platform, and access requirements. The important step is testing recovery before an urgent request so the team knows the process.
Service pages connected to this work.
Use these pages when the Charlotte conversation needs to move from local coverage into a specific service scope.
Useful reading before the next planning conversation.
Know what you can recover before something is deleted
Microsoft 365 backup should be tied to the way your team uses mail, files, Teams, and shared workspaces.